Shipping & Returns

Shipping

Orders are typically processed within 24 hours on business days. All shipments are tracked, and a tracking number is emailed to you when your order ships. Lyophilized vials ship sealed in protective, temperature-conscious packaging. Available shipping regions and rates are shown at checkout before you pay.

Payment window

Your order code reserves your items. If payment is not received within 24 hours, the order expires automatically and reserved items are returned to stock.

Returns

Some products are temperature-sensitive and may freeze during transit due to weather conditions. By placing an order, you acknowledge that freezing does not constitute damage, defect, or grounds for a refund or replacement.

Because our products are temperature- and integrity-sensitive research compounds, we cannot accept returns of opened or unsealed products — this protects the integrity of every vial we ship. We will make it right in these cases; contact us within 7 days of delivery:

Contact

Shipping questions or issues: contact us and include your order code.